News and events
May 06, 2021
How to Improve Customer Relationships Through Omnichannel
Omnichannel is one of the newest and most promising strategies, as it focuses on meeting customer needs through an integrated service.
How have chatbots significantly assisted the financial sector during the COVID-19 pandemic?
Chatbots are expected to handle up to 85% of financial transactions by the end of 2020. NDS Cognitive Labs reports multiple advantages of this technology.
How is the pandemic accelerating technology adoption in enterprises?
The onset of the pandemic broke several business schemes and has forced companies to implement different technological tools in order to adapt.
Customer service and chatbots, the ideal relationship
Chatbots can solve queries in real-time, making customer service efficient and effective
Chatbots, the perfect ally for attracting customers in the "new normal"
It is highly likely that in the "new normal" online purchasing keeps increasing, turning chatbots into the perfect ally.