News and events

Apr 16, 2021

Chatbots, the perfect ally for attracting customers in the "new normal"

It is highly likely that in the "new normal" online purchasing keeps increasing, turning chatbots into the perfect ally.

Mar 30, 2021

Customer service and chatbots, the ideal relationship

Chatbots can solve queries in real-time, making customer service efficient and effective

Mar 19, 2021

How is the pandemic accelerating technology adoption in enterprises?

The onset of the pandemic broke several business schemes and has forced companies to implement different technological tools in order to adapt.

Mar 18, 2021

How have chatbots significantly assisted the financial sector during the COVID-19 pandemic?

Chatbots are expected to handle up to 85% of financial transactions by the end of 2020. NDS Cognitive Labs reports multiple advantages of this technology.

Feb 17, 2021

How to Improve Customer Relationships Through Omnichannel

Omnichannel is one of the newest and most promising strategies, as it focuses on meeting customer needs through an integrated service.